Question 1

What is OptiMe?

Accepted Answer

OptiMe is a holistic wellbeing platform built around the Six Pillars: Mind, Body, Career, Money, Relationships and Surroundings. You get a personalised wellbeing snapshot, a Daily Focus of small actions, expert-led workshops, audio Moments and an AI coach called Lottie.

Question 2

How does OptiMe work?

Accepted Answer

Start with a 7-day free trial and take the 2-minute wellbeing snapshot across the Six Pillars. You'll receive a score out of 10 for each pillar, a recommended Focus Pillar, and a personalised set of workshops, Moments and Daily Focus actions. As you engage, you earn Momentum Points and build a streak.

Question 3

What are the Six Pillars of Wellbeing?

Accepted Answer

The Six Pillars are Mind (mental and emotional wellbeing), Body (physical health and energy), Career (purpose and growth at work), Money (financial confidence), Relationships (social connection) and Surroundings (environment and balance). Each pillar is scored 1–10 so you can see where to focus.

Question 4

Is OptiMe suitable for beginners?

Accepted Answer

Yes. OptiMe is designed for everyone, whatever your starting point. The snapshot suggests a Focus Pillar and the Daily Focus serves up bite-sized actions, so you always have a clear, manageable next step.

Question 5

Can I use OptiMe on multiple devices?

Accepted Answer

Yes. OptiMe works on desktop, tablet and mobile, and can be installed as a PWA from your browser. Your scores, progress and streak sync automatically across devices.

Question 6

How do I create an account?

Accepted Answer

Click 'Get started' or 'Sign up' on our homepage. You can register with email and password or with Google. New members start with a 7-day free trial of the full experience.

Question 7

How do I reset my password?

Accepted Answer

On the sign-in page, choose 'Forgot password'. Enter your email and we'll send a secure reset link. For your protection the link expires after a short period.

Question 8

Can I change my email address?

Accepted Answer

Yes, you can update your email address in your Profile settings. You'll need to verify your new email address before the change takes effect.

Question 9

How do I delete my account?

Accepted Answer

You can permanently delete your account from Settings → Profile. This removes your scores, history and progress and cannot be undone. You can also request a download of your data first.

Question 10

How do I manage notification preferences?

Accepted Answer

Open Settings from your profile menu to manage notifications. You can choose what to receive, including daily reminders, streak nudges and milestone celebrations.

Question 11

How much does OptiMe cost?

Accepted Answer

OptiMe is £8.49 per month, or save over 50% with our annual plan at £49.99 per year (equivalent to just over £4 per month). All new users start with a 7-day free trial.

Question 12

Is there a free trial?

Accepted Answer

Yes. Every new member gets a 7-day free trial with full access to workshops, the AI coach and all features. You can cancel any time before the trial ends and you won't be charged.

Question 13

What's included in my subscription?

Accepted Answer

A subscription includes unlimited expert-led workshops, unlimited conversations with Lottie the AI coach, your personalised Daily Focus, audio Moments, your wellbeing snapshot history, Momentum Points and streaks, and priority support.

Question 14

How do I subscribe after my trial?

Accepted Answer

Near the end of your trial we'll prompt you to subscribe. Choose monthly or annual billing and complete the secure checkout via Stripe. Your data, snapshot and progress carry across without interruption.

Question 15

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. You'll keep access until the end of your current billing period. There are no cancellation fees or long-term commitments.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment partner, Stripe.

Question 17

Do you offer refunds?

Accepted Answer

If something isn't right, contact our support team and we'll look into a refund in line with UK consumer rights and our terms. Your 7-day free trial means you can try OptiMe in full before any payment is taken.

Question 18

Do you offer plans for organisations?

Accepted Answer

Yes! We offer enterprise plans for businesses and organisations looking to support their teams' wellbeing. Contact us for custom pricing, team dashboards, and dedicated account management.

Question 19

How often should I retake the wellbeing snapshot?

Accepted Answer

We recommend retaking the snapshot every 4–6 weeks, or whenever life shifts noticeably. The app will gently nudge you when it's a good time, so you can see how your pillar scores are moving.

Question 20

What is the AI Wellbeing Coach?

Accepted Answer

Lottie is your personal AI wellbeing coach, available any time. She draws on your snapshot, Focus Pillar and recent activity to suggest workshops, Moments and Daily Focus actions, and she can deep-link you straight to the right content.

Question 21

How do workshops work?

Accepted Answer

Workshops are expert-led video sessions across the Six Pillars. Tap 'Watch workshop' to begin, 'Continue watching' to pick up where you left off, and 'Rewatch' once complete. Your progress and any reflections are saved to My Journey.

Question 22

What are Moments?

Accepted Answer

Moments are short audio and sound experiences — typically 1–5 minutes — designed to reset your state. Choose a Moment by how you'd like to feel, listen, and log a quick before-and-after mood check to see the shift.

Question 23

What are Momentum Points?

Accepted Answer

Momentum Points are how OptiMe celebrates engagement. You earn them by completing Daily Focus actions, watching workshops, listening to Moments, adding a short reflection and keeping your streak. A Pillar Boost adds +5 and a reflection multiplies the action by 1.2×.

Question 24

How do streaks work?

Accepted Answer

Your daily streak grows each day you complete at least one Daily Focus action, Moment or workshop. Longer streaks unlock achievements and bonus Momentum Points. Miss a day and the streak resets, but your scores and history are kept.

Question 25

Is my data secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest, access is protected by row-level security in our backend, and we comply with UK GDPR. We never sell your personal information.

Question 26

Who can see my wellbeing scores?

Accepted Answer

Your wellbeing scores are private to you. If your employer offers OptiMe, HR only ever sees anonymous aggregate trends — never individual scores — and a minimum of 5 responses is required before any team data is shown.

Question 27

How do you use my data?

Accepted Answer

We use your data solely to provide and improve your wellbeing experience. This includes personalising recommendations, tracking your progress, and improving our AI coach. We never use your data for advertising or sell it to third parties.

Question 28

Is my conversation with Lottie private?

Accepted Answer

Yes, your conversations with Lottie are private and secure. We use AI responsibly and your personal reflections are never shared or used to train external models.

Question 29

Can I export or delete my data?

Accepted Answer

Yes. You can download a copy of your data and permanently delete your account from Settings → Profile, in line with UK GDPR. Deletion is irreversible.

Question 30

Do you use cookies?

Accepted Answer

We use essential cookies for functionality and optional cookies for analytics to improve our service. You can manage your cookie preferences in Cookie Settings at any time.

Question 31

What is OptiMe for Organisations?

Accepted Answer

OptiMe for Organisations brings the platform to your whole workforce, with everything in the consumer subscription plus an HR dashboard, anonymous team analytics, organisation-scheduled wellbeing pulses, optional co-branding and dedicated support.

Question 32

How does the organisation trial work?

Accepted Answer

We offer an 8-week trial for organisations to experience OptiMe with their teams. This includes full platform access, onboarding support, and regular check-ins to measure impact. Contact us to arrange a trial for your organisation.

Question 33

How is pricing calculated for organisations?

Accepted Answer

Organisation pricing uses flat bands based on the size of your organisation, so costs are predictable as you scale. Contact our team for the current bands and a tailored quote.

Question 34

Can we customise the platform for our organisation?

Accepted Answer

Yes! Organisation plans include custom branding with your logo and colours, and we can work with you on bespoke requirements. Contact us to discuss your specific needs.

Question 35

How do employees access the platform?

Accepted Answer

Employees join via a secure magic-link invitation sent by their HR admin. They sign in with their work email — no separate password to remember — and land in a co-branded experience.

Question 36

Is there a demo available?

Accepted Answer

Yes. Request a demo from the 'For Business' page and our team will walk you through the HR dashboard, anonymous analytics and the employee experience.

Question 37

What kind of support do organisation clients receive?

Accepted Answer

Organisations receive priority support, a dedicated account manager, onboarding for your team and regular impact reviews. Larger organisations also get integration support and bespoke training.

Frequently Asked Questions

What is OptiMe?

How does OptiMe work?

What are the Six Pillars of Wellbeing?

Is OptiMe suitable for beginners?

Can I use OptiMe on multiple devices?

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