Questions and answers

It measures and improves wellbeing across six areas of life and work: Mind, Body, Career, Money, Relationships and Surroundings. Pulse runs anonymous check-ins and reports by team and location. Pro adds a private app for every employee. Enterprise adds white label, single sign-on and integrations. See OptiMe for organisations.

Pulse if you want insight: where wellbeing is strong and where it's weakest, by team and location. Pro if you want a full programme, with the app, workshops and AI coach for every employee. Enterprise if you need white label, single sign-on, HR system sync or data residency. Compare plans.

Flat bands by organisation size, never per seat, so the price doesn't rise each time you hire. Pulse starts at £39 a month billed annually, or £49 monthly. Pro is priced by size band and Enterprise is scoped with you. Annual billing saves about 20%. Prices exclude VAT. Get the price for your size.

No. Managers and HR see results only for groups of five or more, and that minimum is enforced in the database, not only in policy. Individual scores, names and free-text answers are never shown. The one exception is an employee who chooses to ask for support and agrees to share their name with you.

Yes. On a 30-minute call we show the parts that fit your size and goals, then send a written price and a sample report. If you'd like to start with a pilot, we usually suggest Pro, with the HR dashboard to show whether it worked. Book a 30-minute call.

Four steps, supported by our team: a kickoff to agree success measures and a comms plan; set-up of sign-on, branding and teams; launch with a baseline check-in; and a review of your first dashboard. If you only need Pulse, you can set it up yourself online. Set up Pulse.

With Pulse, employees just get an email: no app and no account. With Pro, you invite employees by email from the HR console; they follow the link and create their own private account. Enterprise can add single sign-on.

Pulse can use your logo, colours and reply-to email. Pro adds co-branding in the app. Enterprise is fully white label.

Every rollout is supported by our team. After launch, Pulse includes standard support, Pro priority support and Enterprise a dedicated account manager.

Yes. Expert-led wellbeing workshops, an eight-module Wellbeing Champion programme and bespoke content, delivered at your workplace, online or on demand. See workshops and training.

A wellbeing platform in your colours for your clients. Choose from OptiMe's content and features, add your own, and we build, host and maintain it. From £500 a month, with no build cost. See white label.

Businesses with clients: occupational health, MSK and physiotherapy, counselling and EAP providers, insurers and benefits providers, HR and specialist consultancies, and training and coaching businesses.

You bring your name, logo and colours, your own content, links to your services, and your clients. OptiMe runs the app, hosting, security and updates, plus the content library, check-ins, an AI coach that draws on your content, and anonymous reporting.

A 30-minute call about your clients and services. Then you choose your mix of content and features, we brand and build it, and you review it before anyone else sees it. You launch to clients your way.

Yes. HR consultancies, wellbeing coaches, co-working spaces and recruitment agencies can resell, bundle or co-brand OptiMe without a full white label. See partner programmes.

Mind (mental and emotional wellbeing), Body (physical health and energy), Career (purpose and growth at work), Money (financial confidence), Relationships (connection with others) and Surroundings (your environment and balance).

The snapshot gives each pillar a score out of 10 and recommends a Focus Pillar: the area where a little attention is likely to help most. Retake it every four to six weeks, or whenever life changes, to see how your scores move.

A few small, practical actions each day, chosen for your Focus Pillar. Each one takes minutes, so there's always a manageable next step.

Lottie is OptiMe's AI wellbeing coach, available at any time. In General Coaching mode she answers without using your wellbeing data. In Profile-Specific mode she draws on your snapshot to tailor suggestions and can take you straight to a workshop, Moment or action. Lottie isn't a crisis service: if you need urgent help, call Samaritans on 116 123 or NHS 111.

Workshops are expert-led video sessions across the six pillars; you can pick up where you left off, and your progress and reflections are saved in My Journey. Moments are short pieces of guided audio, a few minutes long, chosen by how you'd like to feel.

You earn Momentum Points for Daily Focus actions, workshops, Moments and reflections. Your streak grows each day you complete at least one of them. Miss a day and the streak starts again, but your scores and history are kept.

OptiMe works in any browser on phone, tablet or computer. You can add it to your home screen from your browser so it opens like an app, and your progress syncs across devices.

Use your email and password, or ask for a sign-in link by email instead. If you've forgotten your password, choose Forgot password on the sign-in page and we'll email you a reset link. Sign in.

Yes. Email hello@optimewellbeing.com from the address on your account, tell us the new one, and we'll update it.

Open Notifications from your account menu to choose which reminders and updates you receive.

By Visa, Mastercard or American Express, through our secure payment partner, Stripe.

If something isn't right, contact us and we'll look at a refund in line with UK consumer rights and our terms. The free trial means you can try everything before you pay.

Visit the Help Centre, or contact us and we'll reply within one working day. Contact us.