1. Introduction

At OptiMe, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this privacy policy carefully. By using OptiMe, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Account Information: Name, email address, password, date of birth, and profile photo
Profile Data: Gender, timezone, locale preferences, and personal goals
Payment Information: Credit card details and billing address (processed securely by third-party payment processors)
Communications: Messages you send through our chat features or customer support

2.2 Wellbeing Assessment Data

When you complete wellbeing assessments, we collect:

Your responses to assessment questions across the six pillars
Calculated scores and trends
Assessment completion dates and frequency
Historical assessment data for progress tracking

2.3 Usage Information

We automatically collect certain information about your interaction with OptiMe:

Workshop completion and progress data
AI chat conversations with Lottie
Resource views and favorites
Login frequency and activity patterns
Points earned and rewards redeemed

2.4 Technical Information

We collect technical data about your device and usage:

IP address and browser type
Device information and operating system
Cookies and similar tracking technologies
Pages visited and time spent on the platform

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide and maintain OptiMe's features and functionality
Personalization: To customize your experience and provide personalized recommendations
Progress Tracking: To track your wellbeing journey and display progress analytics
AI Coaching: To enable Lottie to provide relevant and helpful guidance
Communication: To send you updates, newsletters, and important service announcements
Payment Processing: To process subscription payments and reward redemptions
Improvement: To analyze usage patterns and improve our services
Security: To detect, prevent, and address technical issues and fraudulent activities
Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in operating our platform, including:

Cloud hosting and data storage providers
Payment processors
Analytics services
Email communication platforms
Customer support tools

4.2 Partner Content Providers

We may share anonymized, aggregated data with content partners to improve workshop quality and relevance. Individual user data is never shared without explicit consent.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

Court orders or subpoenas
Compliance with legal processes
Protection of our rights and safety
Investigation of fraud or security issues

4.4 Business Transfers

If OptiMe is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security audits and updates
Access controls and employee training
Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Portability: Request transfer of your data to another service
Objection: Object to certain processing activities
Restriction: Request restriction of processing under certain circumstances
Consent Withdrawal: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@optime.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Essential Cookies

Required for the platform to function properly, including authentication and security features.

7.2 Analytics Cookies

Help us understand how users interact with OptiMe to improve our services.

7.3 Preference Cookies

Remember your settings and preferences for a more personalized experience.

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Account information: Until you delete your account or request deletion
Assessment data: For the duration of your account to enable progress tracking
Usage data: Typically retained for up to 2 years for analytics purposes
Payment records: Retained as required by law and for dispute resolution

After account deletion, we may retain certain information as required by law or for legitimate business purposes.

9. Children's Privacy

OptiMe is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately at privacy@optime.com, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or other legally approved mechanisms.

11. Third-Party Links

OptiMe may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our platform
Updating the "Last updated" date
Sending email notifications for significant changes

Your continued use of OptiMe after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@optime.com
Data Protection Officer: dpo@optime.com
Address: OptiMe Privacy Department

We are committed to resolving privacy concerns in a timely manner and will respond to your inquiry within 30 days.